Privacy & Cookie Policy
What is this Policy for?
This privacy & cookie policy is for this website www.brgcouriers.com
& served by BRG Couriers. Our policy has been revised to reflect changes required as a result of GDPR legislation which comes into effect on 25th May 2018.
The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information is also detailed within this policy.
Contents
The Website
Use of Cookies
Contact & Communication
Sharing of Information
Choice/Opt-out
Access to Personal Information
Third Party Links and Information Collection and Use by Our Customers
Email Newsletters
External Links
Adverts and Sponsored Links
Social Media Platforms
Children
International Use
Accountability
Notices and Revisions
The Website
This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies with all GDPR and requirements for user privacy.
Use of Cookies
This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer / device.
Cookies are small files saved to the user’s computer’s hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.
This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google’s privacy policy here for further information [http://www.google.com/privacy].
Other cookies may be stored to your computer’s hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.
Contact & Communication
Users contacting this website and/or its owners do so at their own discretion and provide any such personal details voluntarily. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the GDPR Regulations 2018.
Every effort has been made to ensure a safe and secure form to email submission process but we advise users using such form to email processes that they do so at their own risk.
This website and its owners use any information submitted to provide you with further information about the products / services offered or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.
Sharing of Information
We will only share certain personal information with our partners, third party service providers and co-marketing partners, or an inquirer from within your organisation, for legal reasons, as more fully described below.
We may share your name, email address and other information with certain partners so that they may assist you in using our products and services, contact you with offers, services or products that may be of interest to you. Our partners are prohibited from using your contact information for any other purpose without your consent. If you are working with a partner and would like that partner to have full access to your account, we will provide access to just that partner upon your request or consent.
Lastly, we may disclose your personal information to courts, law enforcement authorities and other relevant third parties, such as internet service providers, when such disclosure is necessary or advisable, in our sole discretion, to conduct an investigation, respond to a third party or law enforcement summons or court order, bring legal action, prevent harm to others or pursue other relief when you or a third party are or may be: violating our terms and conditions of use; causing injury or other harm to, or otherwise violating our property or other legal rights, or those of other users or third parties; with the jurisdiction of applicable law.
This disclosure may include transferring information to the European Economic Area and any third party country for this purpose. To the extent we are legally permitted to do so, we will take reasonable steps to notify you in the event that we are required to provide your personal information to third parties in connection with a summons.
Choice/Opt-out
You have a choice about how we use your personal information to communicate with you, and you may opt out at any time by unsubscribing or changing your preferences.
Our Anti-Spam Policy tolerates only permission-based email. You always have the opportunity to opt-out of our marketing communications with you or change preferences by following a link in the footer of all non-transactional email messages sent by us or by emailing us at sales@brgcouriers.com
In addition, anyone receiving emails from us on behalf of our partners or customers has the opportunity to opt-out of email messages from such customer or partner by using the opt-out link included in the link in the footer of the message. If you believe that you have received an unsolicited commercial email from us on behalf of any of our partners or customers, you may report it to us at sales@brgcouriers.com
If you do not wish to have your personal information shared with third parties for co-marketing purposes, you may do so at any time by opting out of all marketing communications with us.
Some communications (for example, important account notifications and billing information) are considered transactional and are necessary for all of our partners and customers. You must cancel your BRG Couriers account, as applicable, to unsubscribe from these communications. To cancel your BRG Couriers accounts, please see "Access to Personal Information" below. You may still receive marketing communications from us even after you cancel your account unless you also opt-out of our marketing communications, as described above.
To manage the information we receive about you from a social networking site or any other third party, you will need to follow the instructions from that party for updating your information and changing your privacy settings. The information we collect is covered by this privacy statement and the information the third party collects is subject to such third party's privacy practices. Privacy choices you have made on any third party site will not apply to our use of the information we have collected directly through our sites.
If an account or profile was created without your knowledge or authorisation, please contact us at sales@brgcouriers.com to request removal of the account or profile.
Access to Personal Information
We take steps to ensure that the personal information we collect is accurate and up to date, and that you have the ability to access it and make corrections to it.
Upon request BRG Couriers will provide you with information we hold, or process on behalf of a third party or any of your personal information. To request this information please contact us at sales@brgcouriers.com
You can review and update your account information, including your organisational information and email address, by logging in and then clicking on the My Account tab.
Account information, such as your username and password, can be changed by logging in and following the instructions provided. The My Account page is also where you can manage product subscriptions and billing information. If you would like to suspend or cancel your account, request that we no longer use your account data or obtain further information about or access to your personal information, you can do so by contacting us at sales@brgcouriers.com or by telephone at 0800 193 8060 (we will respond to your request for access within 14 days).
We will retain and use your information for as long as your account is active or as needed to provide you with services, as necessary to comply with our obligations under this privacy statement and GDPR. Notwithstanding the foregoing, we may continue to disclose your information to third parties in a manner that does not reveal personal information that is anonymised after you suspend or cancel your account unless you request otherwise by contacting us at sales@brgcouriers.com or by telephone at 0800 193 8060.
Third Party Links & Information Collection and Use by Our Customers
Our site links to https://webtms.tracktrans.net/webtms/#login where clients are asked to submit information relating to delivery of consignments. Tracktrans are our software partner and clients need to provide certain personal information in connection with the use of the courier services provided. Because we do not control the information policies or practices of third party sites, you should review their privacy policies to learn about how they collect and use personal information.
You may also log in to www.brgcouriers.com using sign-in services such as Facebook Connect or other Open ID providers. These services will authenticate your identity and provide you with the option to share certain personal information with us, such as your name and email address to pre-populate our sign up form. For example, if you take advantage of certain of our social media features, such as the Facebook Like button, and widgets, such as the "Share This" button or interactive mini-programs that run on our site, the applicable social networking sites may collect your IP address, which page you are visiting on our site, and may set a cookie to enable it to function properly.
Email Newsletters
This website operates an email newsletter programme, used to inform visitors about products and services supplied by the BRG Couriers. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user.
Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the GDPR Regulations 2018.
No personal details are passed on to third parties (with the exception of our Data Processor: Marketing 4 Results Ltd) nor shared with companies / people outside of the company that operates this website. Under the GDPR Regulations 2018 you may request a copy of personal information held about you by this website’s email newsletter program. If you would like a copy of the information held on you please write to the business address at the bottom of this policy.
Email marketing campaigns published and taking visitors to our website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity.
This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.
In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to unsubscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to unsubscribe will be detailed instead.
External Links
Although this website only looks to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites etc.).
The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should, therefore, note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.
Adverts and Sponsored Links
This website may contain sponsored links and adverts. These will typically be served through our advertising partners, who will have detailed privacy policies relating directly to the adverts they serve.
Clicking on any such adverts will send you to the advertisers’ website through a referral program which may use cookies and will track the number of referrals sent from this website. This may include the use of cookies which may in turn be saved on your computer’s hard drive. Users should, therefore, note they click on sponsored external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.
Social Media Platforms
Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.
Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will never ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.
This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
Children
Our Sites and our products and services are not directed to persons under 18. We do not knowingly collect personal information from children under 18. If a parent or guardian becomes aware that his or her child has provided us with personal information without such parent or guardian's consent, he or she should contact us. If we become aware that a child under 18 has provided us with personal information, we will delete such information from our files.
International Use
We are headquartered in the United Kingdom. Personal information may be accessed by us or transferred to us in the European Union to our affiliates, partners, merchants, or service providers elsewhere in the world. By providing us with personal information, you consent to this transfer. We will protect the privacy and security of personal information according to this privacy statement, regardless of where it is processed or stored, however you acknowledge and consent to the fact that personal information stored or processed in the United Kingdom will be subject to the laws of the United Kingdom, including the ability of governments, courts or law enforcement or regulatory agencies of the United Kingdom to obtain disclosure of your personal information.
For the purposes of European Directive 95/46/EC and applicable national implementing laws in your jurisdiction, with respect to your data, we are a data controller.
Accountability
BRG Couriers is committed to subjecting all personal data received from European Union (“EU”) member countries and Switzerland, respectively, in reliance on the GDPR EU Directive to the applicable principles.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact us at sales@brgcouriers.com or by telephone 0800 193 8060.
Under certain conditions, under the GDPR Directive, you may invoke binding arbitration when other dispute resolution procedures have been exhausted.
Questions and inquiries concerning your privacy may be directed by email to sales@brgcouriers.com
Or Write to us at our Registered Address:
BRG Couriers Ltd
17 Hammerstone Lane
Northampton
Notices and Revisions
If you have any concern about your privacy whilst on this website, please e-mail us a thorough description and we will try to resolve the issue for you. Our business changes constantly and our Privacy Notice and the Terms & Conditions will change also. You should check our website frequently to see recent changes.